An unreal process has crashed

It’s the second time I’ve reboot my pc and Nothing changes. I suceed to connect the first time but for the second I have thi message or a black screen. How I can play ? My pc has just been reboot so there is no program or anything on my computer. I conclude that it’s not a fault …The solutions proposed by the game are fake. I could eventually be reimbursed because I put money and I can not enjoy what I buy ?