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ALS character passing through the simple collisions

Hello
I am facing an issue where my character (advance locomotion system character) is passing through the collision of a door.
Things I am using: ALS character, sample door from the starter pack
Things I have tried:

  1. Setting collision complexity of door to “Use Complex collision as simple” of SM_Door.
  2. Creating a simple box collision for SM_Door.
    Video: Collision problem - YouTube<