# After the marketplace open my Launcher crash every time

**URL:** <https://forums.unrealengine.com/t/after-the-marketplace-open-my-launcher-crash-every-time/293045>\
**Category:** UE Marketplace\
**Tags:** launcher, unreal-engine, crash, marketplace, question\
**Created:** [September 6, 2014, 2:19pm UTC](https://forums.unrealengine.com/t/after-the-marketplace-open-my-launcher-crash-every-time/293045 "2014-09-06T14:19:47Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Almusx](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Almusx](https://forums.unrealengine.com/u/Almusx)\
**Post date:** [September 6, 2014, 2:19pm UTC](https://forums.unrealengine.com/t/after-the-marketplace-open-my-launcher-crash-every-time/293045/1 "2014-09-06T14:19:47Z")

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After the open of marketplace unreal launcher crash every time, i deleted all my content but still crash.

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**Author:** ![anonymous\_user\_759e5c3a](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_759e5c3a](https://forums.unrealengine.com/u/anonymous_user_759e5c3a)\
**Post date:** [September 6, 2014, 6:51pm UTC](https://forums.unrealengine.com/t/after-the-marketplace-open-my-launcher-crash-every-time/293045/2 "2014-09-06T18:51:28Z")

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Hello,

Could you please go to this webpage and see if the instructions there help:

> **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)**
>
> After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from...

If not, please respond with your verbose logs and DxDiag.

Thank you,

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**Author:** ![Almusx](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Almusx](https://forums.unrealengine.com/u/Almusx)\
**Post date:** [September 6, 2014, 7:22pm UTC](https://forums.unrealengine.com/t/after-the-marketplace-open-my-launcher-crash-every-time/293045/3 "2014-09-06T19:22:05Z")

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link text

I send you the logs.

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**Author:** ![TJ\_V](https://d1ap1mz92jnks1.cloudfront.net/user_avatar/forums.unrealengine.com/tj_v/32/1008648_2.png) [@TJ\_V](https://forums.unrealengine.com/u/TJ_V)\
**Post date:** [September 8, 2014, 2:26pm UTC](https://forums.unrealengine.com/t/after-the-marketplace-open-my-launcher-crash-every-time/293045/4 "2014-09-08T14:26:48Z")

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Hi Almusx,

You uploaded your DMP files. Could you follow the steps on this section of the link and post your LOG files as well? They are in the same folder as the DMP files.

> **[A new, community-hosted Unreal Engine Wiki](https://forums.unrealengine.com/t/a-new-community-hosted-unreal-engine-wiki/141494)**
>
> After over a year in maintenance mode, the official Unreal Engine Wiki is now permanently offline. These resources now live on a new community-run Unreal Engine Community Wiki — https://unrealcommunity.wiki/! You will be able to find content from...

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**Author:** ![Almusx](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Almusx](https://forums.unrealengine.com/u/Almusx)\
**Post date:** [September 8, 2014, 11:24pm UTC](https://forums.unrealengine.com/t/after-the-marketplace-open-my-launcher-crash-every-time/293045/5 "2014-09-08T23:24:30Z")

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new logs.link text

running in offline mode (ethernet cable disconnected) works. All my projects and vault assets load. But in online mode it crashes.

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**Author:** ![leighswift](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@leighswift](https://forums.unrealengine.com/u/leighswift)\
**Post date:** [September 9, 2014, 6:58pm UTC](https://forums.unrealengine.com/t/after-the-marketplace-open-my-launcher-crash-every-time/293045/6 "2014-09-09T18:58:01Z")

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Hi Almusx,

It looks like a corrupt locally cached png file has caused the crash. Could you try rename the image content cache folder to test?

You’ll find it here:-

```
C:\ProgramData\Epic\UnrealEngineLauncher\Data\ContentCache

```

Let me know if that helps!  
Thanks,  
Leigh

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**Author:** ![Almusx](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@Almusx](https://forums.unrealengine.com/u/Almusx)\
**Post date:** [September 9, 2014, 10:41pm UTC](https://forums.unrealengine.com/t/after-the-marketplace-open-my-launcher-crash-every-time/293045/7 "2014-09-09T22:41:20Z")

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It’s working now after renaming the folder!

Thank you very much for the support!!

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**Author:** ![leighswift](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@leighswift](https://forums.unrealengine.com/u/leighswift)\
**Post date:** [September 10, 2014, 1:12pm UTC](https://forums.unrealengine.com/t/after-the-marketplace-open-my-launcher-crash-every-time/293045/8 "2014-09-10T13:12:12Z")

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Great! You can safely delete the renamed folder then 🙂