A unreal process has crashed UE4-FBPROJECT

Dear UE4 worker,

I just bought the game Finding bigfoot and they use the unreal engine, when I get into the game I hear sound and than it crashes, all the time.

MachineId:33B56EFB4FD8D04A666B6684CB208384
EpicAccountId:

You do not have any debugging symbols required to display the callstack for this crash.

I already reported problems but I also got some files, It just wont open can u guys help me out?