# 4.13 Startup Movies Broken on Mobile Shipping Builds **URL:** \ **Category:** Mobile\ **Tags:** startup-movie, unreal-engine, iOS, Android, question\ **Created:** [September 28, 2016, 11:51pm UTC](https://forums.unrealengine.com/t/4-13-startup-movies-broken-on-mobile-shipping-builds/371921 "2016-09-28T23:51:45Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![anonymous\_user\_31ce2672](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_31ce2672](https://forums.unrealengine.com/u/anonymous_user_31ce2672)\ **Post date:** [September 28, 2016, 11:51pm UTC](https://forums.unrealengine.com/t/4-13-startup-movies-broken-on-mobile-shipping-builds/371921/1 "2016-09-28T23:51:45Z")
I am not able to get my startup movie to work on Shipping builds on both Android and iOS. The startup movie plays and I hear audio, but all I see rendered is a default checkerboard pattern. When I package in Development, the video works fine. I’ve tried several different video formats and all are yielding the same results so far. Has anyone gotten Startup Movies to work on Shipping builds using 4.13? ---
**Author:** ![anonymous\_user\_a08c0bf2](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_a08c0bf2](https://forums.unrealengine.com/u/anonymous_user_a08c0bf2)\ **Post date:** [September 29, 2016, 5:25pm UTC](https://forums.unrealengine.com/t/4-13-startup-movies-broken-on-mobile-shipping-builds/371921/2 "2016-09-29T17:25:07Z")
NeoRob.gg, I am using 4.13.1 and I am not having any trouble with shipping builds. - What types of devices are you using exactly? - What is the version of the iOS and Android are you on? Thanks! ---
**Author:** ![anonymous\_user\_31ce2672](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_31ce2672](https://forums.unrealengine.com/u/anonymous_user_31ce2672)\ **Post date:** [September 29, 2016, 9:41pm UTC](https://forums.unrealengine.com/t/4-13-startup-movies-broken-on-mobile-shipping-builds/371921/3 "2016-09-29T21:41:14Z")
It was on a several different devices: iPhone 6, Samsung S7, S4, and a Nexus. I don’t have the version numbers at the moment. What’s the format of the video you are testing with? I will be trying 4.13.1 to see if that fixes it. ---
**Author:** ![anonymous\_user\_31ce2672](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_31ce2672](https://forums.unrealengine.com/u/anonymous_user_31ce2672)\ **Post date:** [September 30, 2016, 6:21pm UTC](https://forums.unrealengine.com/t/4-13-startup-movies-broken-on-mobile-shipping-builds/371921/4 "2016-09-30T18:21:30Z")
I’ve tried on 4.13.1 and the video is still not working on a Shipping build but works on Development. I suppose the next thing I will try is on a fresh template project. ---
**Author:** ![anonymous\_user\_31ce2672](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_31ce2672](https://forums.unrealengine.com/u/anonymous_user_31ce2672)\ **Post date:** [September 30, 2016, 11:00pm UTC](https://forums.unrealengine.com/t/4-13-startup-movies-broken-on-mobile-shipping-builds/371921/5 "2016-09-30T23:00:20Z")
I tried creating a new project and the startup video is working with that one. I am at a loss as to why it isn’t working on my original project… ---
**Author:** ![anonymous\_user\_a08c0bf2](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_a08c0bf2](https://forums.unrealengine.com/u/anonymous_user_a08c0bf2)\ **Post date:** [October 6, 2016, 5:53pm UTC](https://forums.unrealengine.com/t/4-13-startup-movies-broken-on-mobile-shipping-builds/371921/6 "2016-10-06T17:53:48Z")
NeoRob.gg, I’m glad that a new project did not show the same movie complications as your original project did. It’s possible that your project being created in an older version of the engine could have caused an issue? Or it could be part of your blueprint set up, or code? I would suggest migrating your project to the new project that’s working and see if that resolves your issue. Thank you! ---
**Author:** ![anonymous\_user\_31ce2672](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_31ce2672](https://forums.unrealengine.com/u/anonymous_user_31ce2672)\ **Post date:** [October 6, 2016, 6:10pm UTC](https://forums.unrealengine.com/t/4-13-startup-movies-broken-on-mobile-shipping-builds/371921/7 "2016-10-06T18:10:36Z")
I tracked it down to a couple blacklist lines I was using to get the package size smaller. - …/…/…/Engine/Content/Slate/Fonts - …/…/…/Engine/Content/EditorMeshes/ColorCalibrator I’m not sure which of these was breaking it, but the first wasn’t even the cooked directory. I had copied these from an earlier project. It’s strange that blacklisting the second would have had any effect on the video. We have since given up on making the package extremely small anyway, so I just removed them and now it’s working. ---
**Author:** ![anonymous\_user\_a08c0bf2](https://d3kjluh73b9h9o.cloudfront.net/original/4X/2/8/5/28502927f1d97ba1051b3b47ccfe17233bf41ef0.png) [@anonymous\_user\_a08c0bf2](https://forums.unrealengine.com/u/anonymous_user_a08c0bf2)\ **Post date:** [October 11, 2016, 9:48pm UTC](https://forums.unrealengine.com/t/4-13-startup-movies-broken-on-mobile-shipping-builds/371921/8 "2016-10-11T21:48:45Z")
Thanks for pointing out that the blacklist was causing an issue. [UE-37190][1] has been put in place for this issue. Thanks! [Unreal Engine Issues and Bug Tracker (UE-37190)](https://issues.unrealengine.com/issue/UE-37190)