Hi all! Yesterday we discovered a scammer that was emailing some of our sellers with fake receipts asking for a direct download link to their files because the files wouldn’t download. Then if the seller didn’t hurry up, the scammer would insult them and demand a refund. We researched everything on our end to test the pack downloads and to try to look up the order information provided. We discovered there was no download problem, the receipts were fake, and the order IDs were also fake, but were the right number of digits.
If you receive an email from someone asking for a direct link to the files, DON’T SEND IT. Instead, do this:
- Ask them for a copy of their emailed receipt. It will contain their Epic ID (the email address they sign into unrealengine.com and the launcher with), and an Order ID, which is a single letter followed by 16 digits, like this: A0000000000000000
- Send that information to marketplace-support@unrealengine.com.
We will respond as quickly as possible to verify the purchase and test the download to make sure everything works. It is very easy for us to verify a purchase and we fix download problems promptly. If the buyer gets upset with you, tell them it’s in Epic’s hands and send them to us.
[update] Apparently the scammer is threatening to leave bad ratings as well. Don’t worry, this is not possible. Our system verifies whether or not you’ve purchased a pack before allowing you to rate it, and if they try to leave negative comments, inform us and we’ll remove them. [/update]