# Onboarding **URL:** https://forums.unrealengine.com/c/distribution/onboarding/184.md?page=2 [Latest](https://forums.unrealengine.com/latest.md) · [Categories](https://forums.unrealengine.com/categories.md) · [Tags](https://forums.unrealengine.com/tags.md) **Page:** 3 --- ## [Should I put sdk on single play?](https://forums.unrealengine.com/t/should-i-put-sdk-on-single-play/1357147)
**Author:** [@user\_a98b8254bc6676f25e288158ca0344cbd702b76ca398c1ccac1176](https://forums.unrealengine.com/u/user_a98b8254bc6676f25e288158ca0344cbd702b76ca398c1ccac1176)\ **Replies:** 2\ **Last updated:** [December 25, 2023, 7:36am UTC](https://forums.unrealengine.com/t/should-i-put-sdk-on-single-play/1357147 "2023-12-25T07:36:46Z")
It’s a single play game developed by Unity. The server exists. Do I need to add sdk when I build? I ask you questions because I don’t understand the docs. I’m sorry. --- ## [Some questions about the final review](https://forums.unrealengine.com/t/some-questions-about-the-final-review/1429127)
**Author:** [@HidemiTakahashi](https://forums.unrealengine.com/u/HidemiTakahashi)\ **Replies:** 1\ **Last updated:** [December 13, 2023, 2:03pm UTC](https://forums.unrealengine.com/t/some-questions-about-the-final-review/1429127 "2023-12-13T14:03:33Z")
It seems like it takes about a week to review a game, is that the same for a demo or beta version? Also, are there any rules regarding how many days before a game release it must be submitted before it can be released? … --- ## [Secret was not found in domain's DNS TXT records](https://forums.unrealengine.com/t/secret-was-not-found-in-domains-dns-txt-records/1394117)
**Author:** [@Tynepunk](https://forums.unrealengine.com/u/Tynepunk)\ **Replies:** 0\ **Last updated:** [November 16, 2023, 5:19am UTC](https://forums.unrealengine.com/t/secret-was-not-found-in-domains-dns-txt-records/1394117 "2023-11-16T05:19:39Z")
I have added it and waited hours but this error always comes up. How can I get past it ? --- ## [product is being reviewed by epic games](https://forums.unrealengine.com/t/product-is-being-reviewed-by-epic-games/1389065)
**Author:** [@Ed-Armendariz](https://forums.unrealengine.com/u/Ed-Armendariz)\ **Replies:** 1\ **Last updated:** [November 14, 2023, 2:11pm UTC](https://forums.unrealengine.com/t/product-is-being-reviewed-by-epic-games/1389065 "2023-11-14T14:11:14Z")
Hello All, I am publishing my first game, “Weener Smash - 1st Edition”. How long does it usually take for a game to go Live ? My games has a status of, “Product is being reviewed by epic games”. Thanks for your knowl… --- ## [publish your game on Epic Games](https://forums.unrealengine.com/t/publish-your-game-on-epic-games/1317003)
**Author:** [@NowFluentSpanish](https://forums.unrealengine.com/u/NowFluentSpanish)\ **Replies:** 4\ **Last updated:** [November 4, 2023, 3:21pm UTC](https://forums.unrealengine.com/t/publish-your-game-on-epic-games/1317003 "2023-11-04T15:21:01Z")
Hi, how do I publish a game in the Epic Game Store ? And is there a way to provide coupon codes? --- ## [Test my game to confirm cross-play functionality between Epic Games Store and Steam.](https://forums.unrealengine.com/t/test-my-game-to-confirm-cross-play-functionality-between-epic-games-store-and-steam/1333058)
**Author:** [@J\_Tox](https://forums.unrealengine.com/u/J_Tox)\ **Replies:** 1\ **Last updated:** [October 17, 2023, 4:11pm UTC](https://forums.unrealengine.com/t/test-my-game-to-confirm-cross-play-functionality-between-epic-games-store-and-steam/1333058 "2023-10-17T16:11:16Z")
I have received a feedback for \[…\]. Thank you very much I received Moderator’s feedback to test my game to confirm cross-play functionality between the Epic Games Store and Steam in order to launch for purchase. I opene… --- ## [Submitting binaries for review](https://forums.unrealengine.com/t/submitting-binaries-for-review/1316267)
**Author:** [@sharangad](https://forums.unrealengine.com/u/sharangad)\ **Replies:** 2\ **Last updated:** [October 14, 2023, 1:14pm UTC](https://forums.unrealengine.com/t/submitting-binaries-for-review/1316267 "2023-10-14T13:14:33Z")
Hi My app isn’t a game and has a launcher. I submitted it for review and got errors about the self-publishing tools not supporting it, just like the documentation says it doesn’t. I did submit a private question about … --- ## [How do you discount a game?](https://forums.unrealengine.com/t/how-do-you-discount-a-game/894333)
**Author:** [@COWCATGames](https://forums.unrealengine.com/u/COWCATGames)\ **Replies:** 7\ **Last updated:** [October 10, 2023, 4:08pm UTC](https://forums.unrealengine.com/t/how-do-you-discount-a-game/894333 "2023-10-10T16:08:36Z")
Hello, I would like to know where in the dev Portal we can manage sales? Either Epic organized ones or custom discounts. The documentation only says “For more information, reach out to your Business Development contact… --- ## [I want my money back, I gave up publishing on EGS](https://forums.unrealengine.com/t/i-want-my-money-back-i-gave-up-publishing-on-egs/1316961)
**Author:** [@NIDAL\_NIJM\_GAMES](https://forums.unrealengine.com/u/NIDAL_NIJM_GAMES)\ **Replies:** 0\ **Last updated:** [September 29, 2023, 8:40pm UTC](https://forums.unrealengine.com/t/i-want-my-money-back-i-gave-up-publishing-on-egs/1316961 "2023-09-29T20:40:10Z")
Hello, Since you are delaying too much to review my game, and also your support is very poor, sorry, but I do not want to publish my game on the EGS anymore. Please, refund me the U$ 100,00 I paid by credit card. Thank… --- ## [I'm not sure if support works properly](https://forums.unrealengine.com/t/im-not-sure-if-support-works-properly/1315572)
**Author:** [@MaxSprin](https://forums.unrealengine.com/u/MaxSprin)\ **Replies:** 1\ **Last updated:** [September 28, 2023, 4:04pm UTC](https://forums.unrealengine.com/t/im-not-sure-if-support-works-properly/1315572 "2023-09-28T16:04:48Z")
Hello, I posted my message on https://eoshelp.epicgames.com/ two days ago and still have not received an answer. I checked other “fast answers” there and it is dated 2021. I’m not sure if it just take long for support to… --- ## [How do I add someone to my project? ](https://forums.unrealengine.com/t/how-do-i-add-someone-to-my-project/1311659)
**Author:** [@MaxSprin](https://forums.unrealengine.com/u/MaxSprin)\ **Replies:** 1\ **Last updated:** [September 25, 2023, 5:05pm UTC](https://forums.unrealengine.com/t/how-do-i-add-someone-to-my-project/1311659 "2023-09-25T17:05:24Z")
first of all I’d like to apologize if I’m opening this topic in the inappropriate place. I have just started my project on dev.epicgames.com/portal and when I click on support it links me here ( it also suggests me to se… --- ## [Rendition Verité Wrapper on Epic Store](https://forums.unrealengine.com/t/rendition-verite-wrapper-on-epic-store/1298712)
**Author:** [@sharangad](https://forums.unrealengine.com/u/sharangad)\ **Replies:** 2\ **Last updated:** [September 20, 2023, 5:37am UTC](https://forums.unrealengine.com/t/rendition-verite-wrapper-on-epic-store/1298712 "2023-09-20T05:37:56Z")
Would said wrapper be allowed on the Epic store? This app would allow old games from the 90s designed for the Rendition Verité V2200 run on modern Windows. It can be seen in action here: … --- ## [VR-Only titles on the store.](https://forums.unrealengine.com/t/vr-only-titles-on-the-store/1287979)
**Author:** [@DonPunch](https://forums.unrealengine.com/u/DonPunch)\ **Replies:** 1\ **Last updated:** [September 11, 2023, 1:22pm UTC](https://forums.unrealengine.com/t/vr-only-titles-on-the-store/1287979 "2023-09-11T13:22:23Z")
What are the reasons behind not allowing VR only titles on the store? Also, when is the timeline for this to be updated? I already have a Steam page, but would really like to be able to publish on the Epic Game Store. … --- ## [I can't pay the $100 submission fee](https://forums.unrealengine.com/t/i-cant-pay-the-100-submission-fee/1272518)
**Author:** [@astraplayroom](https://forums.unrealengine.com/u/astraplayroom)\ **Replies:** 6\ **Last updated:** [August 28, 2023, 9:08pm UTC](https://forums.unrealengine.com/t/i-cant-pay-the-100-submission-fee/1272518 "2023-08-28T21:08:12Z")
I can’t pay the $100 submission fee to publish the game in the Epic Games Store. When I try to pay the fee, I get the message - “This product is currently unavailable in your region.” My region at the moment is the Russ… --- ## [store settings - website 404 - we need to be able to write comments back to reviewers](https://forums.unrealengine.com/t/store-settings-website-404-we-need-to-be-able-to-write-comments-back-to-reviewers/1198753)
**Author:** [@tmcraig08](https://forums.unrealengine.com/u/tmcraig08)\ **Replies:** 6\ **Last updated:** [August 28, 2023, 9:59am UTC](https://forums.unrealengine.com/t/store-settings-website-404-we-need-to-be-able-to-write-comments-back-to-reviewers/1198753 "2023-08-28T09:59:10Z")
Hi, I’ve been told there is a 404 page not found for my website by the reviewer, this isn’t the case, the website is access hundreds of times a day. What do I do here? as the reviewer will send the same comment back af… --- ## [payment](https://forums.unrealengine.com/t/payment/1265465)
**Author:** [@developerkeen](https://forums.unrealengine.com/u/developerkeen)\ **Replies:** 3\ **Last updated:** [August 25, 2023, 2:08pm UTC](https://forums.unrealengine.com/t/payment/1265465 "2023-08-25T14:08:50Z")
have a question about payment. i added my game on june and next month i would be getting my first payment. which method will epic use, as i understand hyperwallet is owned by paypal so will thry send the payment thru pay… --- ## [How to get access to the Dev Sandbox](https://forums.unrealengine.com/t/how-to-get-access-to-the-dev-sandbox/1270116)
**Author:** [@sfider](https://forums.unrealengine.com/u/sfider)\ **Replies:** 2\ **Last updated:** [August 25, 2023, 12:50pm UTC](https://forums.unrealengine.com/t/how-to-get-access-to-the-dev-sandbox/1270116 "2023-08-25T12:50:44Z")
I uploaded the game binary to the Dev Sandbox and I want to test it in Epic Games Store somehow, before going further. Is there a way to switch EGS to the Dev Sandbox or something? Thanks --- ## [My game is stuck on Review Process](https://forums.unrealengine.com/t/my-game-is-stuck-on-review-process/1247117)
**Author:** [@NIDAL\_NIJM\_GAMES](https://forums.unrealengine.com/u/NIDAL_NIJM_GAMES)\ **Replies:** 4\ **Last updated:** [August 16, 2023, 2:06pm UTC](https://forums.unrealengine.com/t/my-game-is-stuck-on-review-process/1247117 "2023-08-16T14:06:16Z")
Hello friends. My game Fursan al-Aqsa Remake (https://store.epicgames.com/en-US/p/fursan-alaqsa-remake-b3e604?sandboxPreview=p-6cklcppxwh2jbt6psbfx2lszevc8pt) is stuck on the review process. Before registering myself on … --- ## [How can I change "Do you plan to launch the product simultaneously across multiple PC storefronts", once saved?](https://forums.unrealengine.com/t/how-can-i-change-do-you-plan-to-launch-the-product-simultaneously-across-multiple-pc-storefronts-once-saved/1255979)
**Author:** [@xnertgames](https://forums.unrealengine.com/u/xnertgames)\ **Replies:** 1\ **Last updated:** [August 14, 2023, 4:30pm UTC](https://forums.unrealengine.com/t/how-can-i-change-do-you-plan-to-launch-the-product-simultaneously-across-multiple-pc-storefronts-once-saved/1255979 "2023-08-14T16:30:22Z")
How can I change “Do you plan to launch the product simultaneously across multiple PC storefronts”, once saved? --- ## [OS not supported](https://forums.unrealengine.com/t/os-not-supported/1252983)
**Author:** [@Doobachoo](https://forums.unrealengine.com/u/Doobachoo)\ **Replies:** 1\ **Last updated:** [August 10, 2023, 8:51pm UTC](https://forums.unrealengine.com/t/os-not-supported/1252983 "2023-08-10T20:51:38Z")
I just setup binaries and uploaded my build, pushed to stage, then used an access key to get access to my game for the purpose of testing achieves / leader boards before preparing the final client. Unfortunately when I … --- ## [hi i need to upload my game in Build Patch Tool ](https://forums.unrealengine.com/t/hi-i-need-to-upload-my-game-in-build-patch-tool/1252583)
**Author:** [@pRo\_GaMeR238947](https://forums.unrealengine.com/u/pRo_GaMeR238947)\ **Replies:** 1\ **Last updated:** [August 8, 2023, 8:00pm UTC](https://forums.unrealengine.com/t/hi-i-need-to-upload-my-game-in-build-patch-tool/1252583 "2023-08-08T20:00:08Z")
hi i need to upload my game in Build Patch Tool --- ## [Do I need to report revenue for a free to play game](https://forums.unrealengine.com/t/do-i-need-to-report-revenue-for-a-free-to-play-game/1188677)
**Author:** [@GalMaron](https://forums.unrealengine.com/u/GalMaron)\ **Replies:** 6\ **Last updated:** [June 29, 2023, 8:55am UTC](https://forums.unrealengine.com/t/do-i-need-to-report-revenue-for-a-free-to-play-game/1188677 "2023-06-29T08:55:53Z")
Hi, do I need to report my “revenue” of my free to play game to epic if it’s free to play and only on the Epic Games Store? And if so when do I need to report (are there specific dates)? --- ## [Getting someone to look at a case. case 00587141](https://forums.unrealengine.com/t/getting-someone-to-look-at-a-case-case-00587141/1207164)
**Author:** [@tmcraig08](https://forums.unrealengine.com/u/tmcraig08)\ **Replies:** 1\ **Last updated:** [June 22, 2023, 4:55pm UTC](https://forums.unrealengine.com/t/getting-someone-to-look-at-a-case-case-00587141/1207164 "2023-06-22T16:55:02Z")
I’ve create a case, no one has looked at it in three days so coming back here. I have the same problem as before, I have checked ALL links and they work fine. yet its come back saying that it doesn’t work. Where do I go… --- ## [Clouds dont work](https://forums.unrealengine.com/t/clouds-dont-work/1203969)
**Author:** [@Eathrabaria](https://forums.unrealengine.com/u/Eathrabaria)\ **Replies:** 1\ **Last updated:** [June 19, 2023, 3:03pm UTC](https://forums.unrealengine.com/t/clouds-dont-work/1203969 "2023-06-19T15:03:56Z")
We save and load game locally read and write works Reead: C:/Users/FESA/AppData/LocalLow/Forever Entertainment SA/gamename\\5ce3354f2453475485dd9fefec218f90\\savedata\\slot\_0, file: slot\_0 In developer epic panel we config… --- ## [Push to Live, dont want binaries to upload yet](https://forums.unrealengine.com/t/push-to-live-dont-want-binaries-to-upload-yet/1201118)
**Author:** [@tmcraig08](https://forums.unrealengine.com/u/tmcraig08)\ **Replies:** 3\ **Last updated:** [June 19, 2023, 1:40pm UTC](https://forums.unrealengine.com/t/push-to-live-dont-want-binaries-to-upload-yet/1201118 "2023-06-19T13:40:15Z")
Hi, Push to Live, dont want binaries to upload yet when pushing to live as still testing and updating. It shows as blue and that it would go to live, is this the case or not? Thanks, --- ## [Achievements needed in demo if full version includes it?](https://forums.unrealengine.com/t/achievements-needed-in-demo-if-full-version-includes-it/1153970)
**Author:** [@SparklingB](https://forums.unrealengine.com/u/SparklingB)\ **Replies:** 3\ **Last updated:** [May 26, 2023, 5:36pm UTC](https://forums.unrealengine.com/t/achievements-needed-in-demo-if-full-version-includes-it/1153970 "2023-05-26T17:36:13Z")
Hi there, I want to release a demo version of a game that´s also available as a full version. As the full version has achievements on other platforms (Playstation and Xbox) I read that they are also required in the epic… --- ## [Uploading binaries causing wifi router to crash](https://forums.unrealengine.com/t/uploading-binaries-causing-wifi-router-to-crash/1136047)
**Author:** [@GalMaron](https://forums.unrealengine.com/u/GalMaron)\ **Replies:** 10\ **Last updated:** [May 16, 2023, 5:07pm UTC](https://forums.unrealengine.com/t/uploading-binaries-causing-wifi-router-to-crash/1136047 "2023-05-16T17:07:37Z")
Hi, I tried several times to upload my game to the binary in the Epic Games servers but every time it’s causing my wifi router to crash, Is there a way to make the uploading system not overload the router (I suspect that… --- ## [Should I worry about WaitForProductUserId messages in logs?](https://forums.unrealengine.com/t/should-i-worry-about-waitforproductuserid-messages-in-logs/1162609)
**Author:** [@Oldes\_HuhuMan](https://forums.unrealengine.com/u/Oldes_HuhuMan)\ **Replies:** 1\ **Last updated:** [May 12, 2023, 10:13pm UTC](https://forums.unrealengine.com/t/should-i-worry-about-waitforproductuserid-messages-in-logs/1162609 "2023-05-12T22:13:27Z")
I am trying to integrate EOS to be able store achievements in our game. I can authenticate the user (using EOS\_LCT\_Developer credentials), but in log I can see messages like: LogEOSAuth: NewUserToken: User ClientId: xy… --- ## [Hyperwallet Payout info for Non-US Companies & Government ID](https://forums.unrealengine.com/t/hyperwallet-payout-info-for-non-us-companies-government-id/1134139)
**Author:** [@MedibangTraDe](https://forums.unrealengine.com/u/MedibangTraDe)\ **Replies:** 5\ **Last updated:** [May 8, 2023, 5:08am UTC](https://forums.unrealengine.com/t/hyperwallet-payout-info-for-non-us-companies-government-id/1134139 "2023-05-08T05:08:49Z")
Hi, When setting up a Hyperwallet, the Account Profile asks for a “Government ID” if you select a country other than the United States. Is this a TIN for our company? As noted, we are a company, so the “Home Address” f… --- ## [Which Organization Type to choose?](https://forums.unrealengine.com/t/which-organization-type-to-choose/1145196)
**Author:** [@BehindTheStone](https://forums.unrealengine.com/u/BehindTheStone)\ **Replies:** 2\ **Last updated:** [April 27, 2023, 12:08pm UTC](https://forums.unrealengine.com/t/which-organization-type-to-choose/1145196 "2023-04-27T12:08:17Z")
Hey support, afaik you need to set your organization type in the Dev Portal. Either you are a “Individual” or an “Enterprise” organization. “Individual” is set to be the default one once you register. You can always cho… [Previous page](https://forums.unrealengine.com/c/distribution/onboarding/184.md?page=1) [Next page](https://forums.unrealengine.com/c/distribution/onboarding/184.md?page=3)