# Onboarding **URL:** https://forums.unrealengine.com/c/distribution/onboarding/184.md?page=1 [Latest](https://forums.unrealengine.com/latest.md) · [Categories](https://forums.unrealengine.com/categories.md) · [Tags](https://forums.unrealengine.com/tags.md) **Page:** 2 --- ## [Unable to use mobile or PC camera.Trader verification service is really bad.](https://forums.unrealengine.com/t/unable-to-use-mobile-or-pc-camera-trader-verification-service-is-really-bad/2217841)
**Author:** [@Blitzwood](https://forums.unrealengine.com/u/Blitzwood)\ **Replies:** 2\ **Last updated:** [December 31, 2024, 9:12pm UTC](https://forums.unrealengine.com/t/unable-to-use-mobile-or-pc-camera-trader-verification-service-is-really-bad/2217841 "2024-12-31T21:12:27Z")
"Troll"ey verification is just bad. The program can never access my camera to verify documents. I have tried my PC webcam with firefox and Chrome. I have tried 2 mobile devices (android). “trolley” service provider can… --- ## [What are the Hyperwallet fees? Is Hyperwallert usage mandatory?](https://forums.unrealengine.com/t/what-are-the-hyperwallet-fees-is-hyperwallert-usage-mandatory/1150832)
**Author:** [@kamgam](https://forums.unrealengine.com/u/kamgam)\ **Replies:** 11\ **Last updated:** [December 19, 2024, 2:50pm UTC](https://forums.unrealengine.com/t/what-are-the-hyperwallet-fees-is-hyperwallert-usage-mandatory/1150832 "2024-12-19T14:50:21Z")
Hi, I am currently trying to finish the Hyperwallet signup form. Though I have some questions. A) What are the payout fees? I was curious as to how much I will be charged for a payout (what are the fees). There is a l… --- ## [Over 2 months and still no help or replies to get my trader verification sorted?](https://forums.unrealengine.com/t/over-2-months-and-still-no-help-or-replies-to-get-my-trader-verification-sorted/1804480)
**Author:** [@EvilGoldfish1976](https://forums.unrealengine.com/u/EvilGoldfish1976)\ **Replies:** 6\ **Last updated:** [November 22, 2024, 3:01am UTC](https://forums.unrealengine.com/t/over-2-months-and-still-no-help-or-replies-to-get-my-trader-verification-sorted/1804480 "2024-11-22T03:01:51Z")
Hi I received this notification while trying to verify my trader status; Verification error We were unable to complete your trader verification. In order to retry, please reach out to our support team by creating a priva… --- ## [Is it possible to share a product with another Organization?](https://forums.unrealengine.com/t/is-it-possible-to-share-a-product-with-another-organization/2040252)
**Author:** [@DamJess](https://forums.unrealengine.com/u/DamJess)\ **Replies:** 1\ **Last updated:** [September 27, 2024, 12:57pm UTC](https://forums.unrealengine.com/t/is-it-possible-to-share-a-product-with-another-organization/2040252 "2024-09-27T12:57:53Z")
Hello, is it possible to share a product with another organization? --- ## [How to make my game a weekly free game](https://forums.unrealengine.com/t/how-to-make-my-game-a-weekly-free-game/1722283)
**Author:** [@Crazy\_Rabbits](https://forums.unrealengine.com/u/Crazy_Rabbits)\ **Replies:** 2\ **Last updated:** [September 20, 2024, 8:25pm UTC](https://forums.unrealengine.com/t/how-to-make-my-game-a-weekly-free-game/1722283 "2024-09-20T20:25:21Z")
How to make my game a weekly free game --- ## [How to change bank info?](https://forums.unrealengine.com/t/how-to-change-bank-info/2023078)
**Author:** [@2ZombieGames](https://forums.unrealengine.com/u/2ZombieGames)\ **Replies:** 1\ **Last updated:** [September 17, 2024, 3:12pm UTC](https://forums.unrealengine.com/t/how-to-change-bank-info/2023078 "2024-09-17T15:12:50Z")
We have completed onboarding with manager via email. Now we need to change our banking information, but there is no response via email. What is the process to change and reactivate payments to the new bank? --- ## [Self-identification of traders](https://forums.unrealengine.com/t/self-identification-of-traders/1729137)
**Author:** [@X2MT](https://forums.unrealengine.com/u/X2MT)\ **Replies:** 9\ **Last updated:** [August 17, 2024, 1:39pm UTC](https://forums.unrealengine.com/t/self-identification-of-traders/1729137 "2024-08-17T13:39:29Z")
I would like to publish my game titles on the platform, but the trader information never goes through during the profile submission process, it shows up as a certification error. We were unable to complete your trader ve… --- ## [Can't create private case on EOS Development Portal](https://forums.unrealengine.com/t/cant-create-private-case-on-eos-development-portal/1941283)
**Author:** [@KimulatorsFilms](https://forums.unrealengine.com/u/KimulatorsFilms)\ **Replies:** 1\ **Last updated:** [July 19, 2024, 9:01pm UTC](https://forums.unrealengine.com/t/cant-create-private-case-on-eos-development-portal/1941283 "2024-07-19T21:01:00Z")
Hello, For a few months now, I have been unable to access the EOS Development Portal using this link https://eoshelp.epicgames.com/s/?language=en\_US I get an 404 page not found error every time. I need to create a pri… --- ## [The payment has not been sent](https://forums.unrealengine.com/t/the-payment-has-not-been-sent/1938611)
**Author:** [@astraplayroom](https://forums.unrealengine.com/u/astraplayroom)\ **Replies:** 1\ **Last updated:** [July 16, 2024, 3:05pm UTC](https://forums.unrealengine.com/t/the-payment-has-not-been-sent/1938611 "2024-07-16T15:05:16Z")
Hello, unfortunately, I did not receive the payment for the sales in May. I contacted the finance department by mail, but I didn’t get an answer. Please help me --- ## [EOS development portal not working](https://forums.unrealengine.com/t/eos-development-portal-not-working/1861581)
**Author:** [@champx2345](https://forums.unrealengine.com/u/champx2345)\ **Replies:** 5\ **Last updated:** [June 25, 2024, 6:39pm UTC](https://forums.unrealengine.com/t/eos-development-portal-not-working/1861581 "2024-06-25T18:39:04Z")
Hello this link https://eoshelp.epicgames.com/s/?language=en\_US is not working. If you click on the buttons Ask an EOS developer community or the create a private discussion the page will be 404 page not available. I ha… --- ## [IAP - game rejected bacause of IAP, no IAP in the game](https://forums.unrealengine.com/t/iap-game-rejected-bacause-of-iap-no-iap-in-the-game/1439648)
**Author:** [@DrNowak](https://forums.unrealengine.com/u/DrNowak)\ **Replies:** 1\ **Last updated:** [June 18, 2024, 5:40pm UTC](https://forums.unrealengine.com/t/iap-game-rejected-bacause-of-iap-no-iap-in-the-game/1439648 "2024-06-18T17:40:10Z")
IAP - game rejected bacause of IAP, no IAP in the game. Where is option to set IAP ON or OFF? And - is it true that this is the Only way to contact support? Any way we\`ve tried it always ends with “error 404”. No way t… --- ## [My offers for my game have been in review for over 24 hours.](https://forums.unrealengine.com/t/my-offers-for-my-game-have-been-in-review-for-over-24-hours/1861154)
**Author:** [@champx2345](https://forums.unrealengine.com/u/champx2345)\ **Replies:** 1\ **Last updated:** [June 18, 2024, 5:21pm UTC](https://forums.unrealengine.com/t/my-offers-for-my-game-have-been-in-review-for-over-24-hours/1861154 "2024-06-18T17:21:19Z")
So im trying to onboard my game and I changed my offers to launch today but its been in review phase for over 24 hours. So basically my game wont launch today. Im trying to understand how can I set a date for my game to … --- ## [EAS application is verified](https://forums.unrealengine.com/t/eas-application-is-verified/1867923)
**Author:** [@champx2345](https://forums.unrealengine.com/u/champx2345)\ **Replies:** 1\ **Last updated:** [June 18, 2024, 5:15pm UTC](https://forums.unrealengine.com/t/eas-application-is-verified/1867923 "2024-06-18T17:15:42Z")
The reviewer is stating that my EAS application is unverified but when I go into the dev portal everything is verified. I dont have any other way to communicate with the Reviewer to explain that on my end the application… --- ## [What is the process and timing for the crossplay independent review?](https://forums.unrealengine.com/t/what-is-the-process-and-timing-for-the-crossplay-independent-review/1867951)
**Author:** [@secondimpactrob](https://forums.unrealengine.com/u/secondimpactrob)\ **Replies:** 1\ **Last updated:** [June 18, 2024, 5:14pm UTC](https://forums.unrealengine.com/t/what-is-the-process-and-timing-for-the-crossplay-independent-review/1867951 "2024-06-18T17:14:04Z")
The Epic crossplay requirements specify that the game must pass ‘independent testing’ and build must be submitted for review at least 4 weeks before launch, along with additional materials to perform crossplay testing. W… --- ## [Can't verify as a trader (California USA)](https://forums.unrealengine.com/t/cant-verify-as-a-trader-california-usa/1899277)
**Author:** [@virtualfilmer](https://forums.unrealengine.com/u/virtualfilmer)\ **Replies:** 1\ **Last updated:** [June 13, 2024, 5:29pm UTC](https://forums.unrealengine.com/t/cant-verify-as-a-trader-california-usa/1899277 "2024-06-13T17:29:26Z")
I’m a US S-Corp, and I’m trying and trying to get verified as a Trader but it never seems to work. What document do they want?? They want a single document that has the business name, the registration number, and the ad… --- ## [Use of the store from Russia](https://forums.unrealengine.com/t/use-of-the-store-from-russia/1703898)
**Author:** [@CLOCKWALC](https://forums.unrealengine.com/u/CLOCKWALC)\ **Replies:** 3\ **Last updated:** [June 13, 2024, 8:19am UTC](https://forums.unrealengine.com/t/use-of-the-store-from-russia/1703898 "2024-06-13T08:19:35Z")
Hello, is it possible to put the game in the store and provide tax information if the developer studio is located in Russia? --- ## [Product URL - How to remove the Random Character after Product Name?](https://forums.unrealengine.com/t/product-url-how-to-remove-the-random-character-after-product-name/1783670)
**Author:** [@kymetados](https://forums.unrealengine.com/u/kymetados)\ **Replies:** 3\ **Last updated:** [April 10, 2024, 4:56pm UTC](https://forums.unrealengine.com/t/product-url-how-to-remove-the-random-character-after-product-name/1783670 "2024-04-10T16:56:33Z")
Hello, It’s look like EPIC auto Generate a coding after my Product Name in Product URL. Is there anyway I can change/remove it? Please advise. Thank you! --- ## [Replacement of bank details](https://forums.unrealengine.com/t/replacement-of-bank-details/1772750)
**Author:** [@astraplayroom](https://forums.unrealengine.com/u/astraplayroom)\ **Replies:** 1\ **Last updated:** [March 29, 2024, 2:42pm UTC](https://forums.unrealengine.com/t/replacement-of-bank-details/1772750 "2024-03-29T14:42:56Z")
Hello, I have been trying to replace my old bank details with new ones for a long time. I contacted Epic by email, and I was asked to answer 3 questions to make sure that I really want to replace the details. I answered… --- ## [Blockchain Game Integration: How To? ](https://forums.unrealengine.com/t/blockchain-game-integration-how-to/1720641)
**Author:** [@Musclejudd](https://forums.unrealengine.com/u/Musclejudd)\ **Replies:** 1\ **Last updated:** [March 19, 2024, 5:20pm UTC](https://forums.unrealengine.com/t/blockchain-game-integration-how-to/1720641 "2024-03-19T17:20:32Z")
I noticed there is a lack of support for developers who want to onboard web3/blockchain based games onto the Epic Games Platform. I was wondering if anyone could help me out in answering my questions regarding onboarding… --- ## ["Congratulations, you've completed this portion of Trader Verification. We will review your submission and contact you to verify your email address and complete your registration." No Email received.](https://forums.unrealengine.com/t/congratulations-youve-completed-this-portion-of-trader-verification-we-will-review-your-submission-and-contact-you-to-verify-your-email-address-and-complete-your-registration-no-email-received/1730973)
**Author:** [@realdecimalist](https://forums.unrealengine.com/u/realdecimalist)\ **Replies:** 1\ **Last updated:** [March 19, 2024, 4:53pm UTC](https://forums.unrealengine.com/t/congratulations-youve-completed-this-portion-of-trader-verification-we-will-review-your-submission-and-contact-you-to-verify-your-email-address-and-complete-your-registration-no-email-received/1730973 "2024-03-19T16:53:43Z")
Hello, I am stuck at this part of the onboarding process. I have had this message in my dev portal dashboard since the 28th but have still not received any email for verification. May I have it re-sent? Or is there an… --- ## [Payment threshold](https://forums.unrealengine.com/t/payment-threshold/1738217)
**Author:** [@Tetronum](https://forums.unrealengine.com/u/Tetronum)\ **Replies:** 1\ **Last updated:** [March 13, 2024, 3:29pm UTC](https://forums.unrealengine.com/t/payment-threshold/1738217 "2024-03-13T15:29:33Z")
Is there any way to setup payment threshold above $500, to avoid receiving too small amounts? --- ## [New gaming concept. Looking for a developer ](https://forums.unrealengine.com/t/new-gaming-concept-looking-for-a-developer/1738219)
**Author:** [@Fuelthemusic](https://forums.unrealengine.com/u/Fuelthemusic)\ **Replies:** 0\ **Last updated:** [March 8, 2024, 4:10pm UTC](https://forums.unrealengine.com/t/new-gaming-concept-looking-for-a-developer/1738219 "2024-03-08T16:10:20Z")
I have been working on this concept for almost a year. Maybe not long in most people’s heads. But in my head. This equates to maximum Cogitating time. I could have racked up half a decade in this time period. Tiring, but… --- ## [Stuck at Trader Vericifaction for days](https://forums.unrealengine.com/t/stuck-at-trader-vericifaction-for-days/1696154)
**Author:** [@Kevin-Grey](https://forums.unrealengine.com/u/Kevin-Grey)\ **Replies:** 3\ **Last updated:** [March 1, 2024, 2:52pm UTC](https://forums.unrealengine.com/t/stuck-at-trader-vericifaction-for-days/1696154 "2024-03-01T14:52:08Z")
Hey! To sell things on the unreal marketplace I need to go through the publisher portal and follow the steps right? Well, I did exactly what was written on screen in said order and got an email that I need to activate … --- ## [Transferencia de Epic Games Hyperwallet a PayPal de Venezuela](https://forums.unrealengine.com/t/transferencia-de-epic-games-hyperwallet-a-paypal-de-venezuela/1689372)
**Author:** [@BBOOMM](https://forums.unrealengine.com/u/BBOOMM)\ **Replies:** 1\ **Last updated:** [February 16, 2024, 7:11pm UTC](https://forums.unrealengine.com/t/transferencia-de-epic-games-hyperwallet-a-paypal-de-venezuela/1689372 "2024-02-16T19:11:53Z")
Hola a todos, Acabo de unirme al programa de desarrolladores de Epic Games y registré y verifiqué con éxito mis cuentas de desarrollador y de Hyperwallet como venezolano. Hyperwallet no ofrece la opción de transferenci… --- ## [Hyperwallet transfer to PayPal outside the US](https://forums.unrealengine.com/t/hyperwallet-transfer-to-paypal-outside-the-us/1688623)
**Author:** [@BBOOMM](https://forums.unrealengine.com/u/BBOOMM)\ **Replies:** 1\ **Last updated:** [February 16, 2024, 7:11pm UTC](https://forums.unrealengine.com/t/hyperwallet-transfer-to-paypal-outside-the-us/1688623 "2024-02-16T19:11:25Z")
Hi everyone, I just joined the dev program and successfully registered and verified my developer and Hyperwallet accounts as a non-US citizen and resident. Hyperwallet doesn’t offer the PayPal transfer option for my co… --- ## [Hyperwallet fees](https://forums.unrealengine.com/t/hyperwallet-fees/1499563)
**Author:** [@Tulika14](https://forums.unrealengine.com/u/Tulika14)\ **Replies:** 3\ **Last updated:** [January 29, 2024, 12:02am UTC](https://forums.unrealengine.com/t/hyperwallet-fees/1499563 "2024-01-29T00:02:21Z")
Hello, I am currently trying to finish my Hyperwallet signup. But before im finishing i would like to ask a question about the fees that may emerge. If i go to the fees site (https://epicgames.hyperwallet.com/hw2web… --- ## [How do I find Client ID and Client Secret fields?](https://forums.unrealengine.com/t/how-do-i-find-client-id-and-client-secret-fields/1638412)
**Author:** [@hitheryongames](https://forums.unrealengine.com/u/hitheryongames)\ **Replies:** 1\ **Last updated:** [January 24, 2024, 3:42pm UTC](https://forums.unrealengine.com/t/how-do-i-find-client-id-and-client-secret-fields/1638412 "2024-01-24T15:42:55Z")
I want to upload a new game using the command line script. I am unable to find the Client ID and Client Secret fields, and my publisher does not know this info. The documentations do not explain how to find these fields … --- ## [How to change payout info](https://forums.unrealengine.com/t/how-to-change-payout-info/1606854)
**Author:** [@Station437](https://forums.unrealengine.com/u/Station437)\ **Replies:** 4\ **Last updated:** [January 15, 2024, 10:18pm UTC](https://forums.unrealengine.com/t/how-to-change-payout-info/1606854 "2024-01-15T22:18:09Z")
Hello. How to change payout info? I’ve changed bank and would like to change bank account info. --- ## [cant login to my hyperwallet account](https://forums.unrealengine.com/t/cant-login-to-my-hyperwallet-account/1371620)
**Author:** [@developerkeen](https://forums.unrealengine.com/u/developerkeen)\ **Replies:** 2\ **Last updated:** [January 1, 2024, 10:21am UTC](https://forums.unrealengine.com/t/cant-login-to-my-hyperwallet-account/1371620 "2024-01-01T10:21:34Z")
hello, I got an email a week ago about a payment i have from epic to my hyperwallet account. I cant login to my hyoerwallet account as i forgot the login details and the account got locked. I contacted support and they … --- ## [What are the possible options for Tax Details Information status?](https://forums.unrealengine.com/t/what-are-the-possible-options-for-tax-details-information-status/805006)
**Author:** [@lepyosha](https://forums.unrealengine.com/u/lepyosha)\ **Replies:** 4\ **Last updated:** [December 26, 2023, 8:09am UTC](https://forums.unrealengine.com/t/what-are-the-possible-options-for-tax-details-information-status/805006 "2023-12-26T08:09:18Z")
I have completed the tax information and now I am waiting for its verification to fill out the payment information. Currently, the tax information has the status of “validated”. Am I correct in understanding that this me… [Previous page](https://forums.unrealengine.com/c/distribution/onboarding/184.md) [Next page](https://forums.unrealengine.com/c/distribution/onboarding/184.md?page=2)