# Onboarding **URL:** https://forums.unrealengine.com/c/distribution/onboarding/184.md [Latest](https://forums.unrealengine.com/latest.md) · [Categories](https://forums.unrealengine.com/categories.md) · [Tags](https://forums.unrealengine.com/tags.md) --- ## [EOS Community is 404 ](https://forums.unrealengine.com/t/eos-community-is-404/2848537)
**Author:** [@Dev-Song](https://forums.unrealengine.com/u/Dev-Song)\ **Replies:** 1\ **Last updated:** [November 1, 2026, 6:38pm UTC](https://forums.unrealengine.com/t/eos-community-is-404/2848537 "2026-11-01T18:38:58Z")
Hi, when trying to access https://eoshelp.epicgames.com/s/discussions or https://eoshelp.epicgames.com/s/private-question-page - after clicking on public/private redirect which ends with a 404 at https://communityportal.… --- ## [Stuck at the Tax Setup - Generated W-8BEN-E incorrectly generated / some information cannot be filled](https://forums.unrealengine.com/t/stuck-at-the-tax-setup-generated-w-8ben-e-incorrectly-generated-some-information-cannot-be-filled/2575631)
**Author:** [@BitAndArtGmbH](https://forums.unrealengine.com/u/BitAndArtGmbH)\ **Replies:** 7\ **Last updated:** [September 28, 2026, 9:03pm UTC](https://forums.unrealengine.com/t/stuck-at-the-tax-setup-generated-w-8ben-e-incorrectly-generated-some-information-cannot-be-filled/2575631 "2026-09-28T21:03:40Z")
Hi, the fab support team forwarded me here so I hope I’m in the correct place now - I’m currently trying to set up my Publisher profile for Fab (and later also for for the games store, but it looks like it is the same p… --- ## [Content guidelines: "allusions to self-harm" and a faithful adaptation of Dante's Divine Comedy (pre-release) ](https://forums.unrealengine.com/t/content-guidelines-allusions-to-self-harm-and-a-faithful-adaptation-of-dantes-divine-comedy-pre-release/2833623)
**Author:** [@Apsis\_Studio](https://forums.unrealengine.com/u/Apsis_Studio)\ **Replies:** 0\ **Last updated:** [September 23, 2026, 3:02pm UTC](https://forums.unrealengine.com/t/content-guidelines-allusions-to-self-harm-and-a-faithful-adaptation-of-dantes-divine-comedy-pre-release/2833623 "2026-09-23T15:02:35Z")
Hello, I’m a solo developer preparing Commedia: L’Altro Viaggio, a first-person, single-player adaptation of Dante Alighieri’s Divine Comedy (1321, public domain), for release on the Epic Games Store alongside Steam. It… --- ## [Inquiry: Epic Games SDK (EOS) Adaptation Plan for Xcode 27 / iOS 27 ](https://forums.unrealengine.com/t/inquiry-epic-games-sdk-eos-adaptation-plan-for-xcode-27-ios-27/2743808)
**Author:** [@LTGAMESGLOBAL](https://forums.unrealengine.com/u/LTGAMESGLOBAL)\ **Replies:** 1\ **Last updated:** [August 19, 2026, 3:38pm UTC](https://forums.unrealengine.com/t/inquiry-epic-games-sdk-eos-adaptation-plan-for-xcode-27-ios-27/2743808 "2026-08-19T15:38:25Z")
Hello Team, Our internal engineering team is currently working on SDK adaptations for the upcoming Xcode 27 on iOS. We would like to inquire about the adaptation plan for the Epic Games SDK (specifically Epic Account Se… --- ## [Free blockchain game — merchant verification failed + Hyperwallet question ](https://forums.unrealengine.com/t/free-blockchain-game-merchant-verification-failed-hyperwallet-question/2743509)
**Author:** [@EverMagic](https://forums.unrealengine.com/u/EverMagic)\ **Replies:** 1\ **Last updated:** [August 14, 2026, 12:36pm UTC](https://forums.unrealengine.com/t/free-blockchain-game-merchant-verification-failed-hyperwallet-question/2743509 "2026-08-14T12:36:20Z")
Hi, I’m onboarding my organization to publish a FREE game (no sales, no in-app purchases through Epic — it’s a blockchain game, all monetization happens outside Epic). My W-8BEN is already submitted (Tax Info On File). … --- ## [case #25633227 - website for Brand Settings approval](https://forums.unrealengine.com/t/case-25633227-website-for-brand-settings-approval/2735448)
**Author:** [@eldany.uy](https://forums.unrealengine.com/u/eldany.uy)\ **Replies:** 0\ **Last updated:** [July 13, 2026, 3:19pm UTC](https://forums.unrealengine.com/t/case-25633227-website-for-brand-settings-approval/2735448 "2026-07-13T15:19:02Z")
I opened this ticket 7/2/2026 12:13 PM that is 11 days ago. I understand it’s summer but do I should still waiting for support or just consider this ticket lost in the void and reopen a new one? Thanks --- ## [Can't create a private case (Error 404)](https://forums.unrealengine.com/t/cant-create-a-private-case-error-404/2479786)
**Author:** [@xJackpie](https://forums.unrealengine.com/u/xJackpie)\ **Replies:** 9\ **Last updated:** [June 22, 2026, 5:00pm UTC](https://forums.unrealengine.com/t/cant-create-a-private-case-error-404/2479786 "2026-06-22T17:00:38Z")
Hello, I’ve been trying to contact Dev Portal Support with questions about releasing my game. However, every time I try to find help, I’m directed to open a private case through the EOS portal. The problem is that I c… --- ## [Hyperwallet verification](https://forums.unrealengine.com/t/hyperwallet-verification/2040992)
**Author:** [@KaegunZA](https://forums.unrealengine.com/u/KaegunZA)\ **Replies:** 3\ **Last updated:** [April 29, 2026, 2:44pm UTC](https://forums.unrealengine.com/t/hyperwallet-verification/2040992 "2026-04-29T14:44:02Z")
The Account profile screen asks for a Government ID, and according to a list of valid IDs, my 13-digit South African ID should work. The company is incorporated in the US with a US address and tax residency, but I do not… --- ## [Cannot access to my ticket](https://forums.unrealengine.com/t/cannot-access-to-my-ticket/2713559)
**Author:** [@jiwonyu1120](https://forums.unrealengine.com/u/jiwonyu1120)\ **Replies:** 0\ **Last updated:** [April 10, 2026, 4:54am UTC](https://forums.unrealengine.com/t/cannot-access-to-my-ticket/2713559 "2026-04-10T04:54:45Z")
Hello I am currently unable to access my existing support ticket due to login/SSO issue. I got a mail notifying that I got a reply to my ticket but when I clicked ‘see my ticket‘ button from the mail, I was led to unav… --- ## [Can't login to eos help site (issue fixed)](https://forums.unrealengine.com/t/cant-login-to-eos-help-site-issue-fixed/2531695)
**Author:** [@BlueMew](https://forums.unrealengine.com/u/BlueMew)\ **Replies:** 3\ **Last updated:** [April 8, 2026, 4:01am UTC](https://forums.unrealengine.com/t/cant-login-to-eos-help-site-issue-fixed/2531695 "2026-04-08T04:01:02Z")
So i am not able to login to the eos help forums https://eoshelp.epicgames.com/s/?language=en\_US when i try to use this link and login it gives me a error like this thanks in advance --- ## [Stuck at tax interview: Cannot complete process, manually have to send W-8IMY form ](https://forums.unrealengine.com/t/stuck-at-tax-interview-cannot-complete-process-manually-have-to-send-w-8imy-form/2707920)
**Author:** [@NoVax\_Pureblood](https://forums.unrealengine.com/u/NoVax_Pureblood)\ **Replies:** 1\ **Last updated:** [March 27, 2026, 12:51pm UTC](https://forums.unrealengine.com/t/stuck-at-tax-interview-cannot-complete-process-manually-have-to-send-w-8imy-form/2707920 "2026-03-27T12:51:53Z")
Hello, I’m trying to complete the Fortnite Developer Program, however I’m stuck at the tax interview. We’re a foreign partnership, meaning I have to setup a buisness tax profile. When I try to complete the tax intervie… --- ## [\[Enterprise account\] Unable to activate payout method and submit our product for reiview ](https://forums.unrealengine.com/t/enterprise-account-unable-to-activate-payout-method-and-submit-our-product-for-reiview/2684491)
**Author:** [@Kaizen\_IP\_PTE](https://forums.unrealengine.com/u/Kaizen_IP_PTE)\ **Replies:** 2\ **Last updated:** [March 20, 2026, 7:23am UTC](https://forums.unrealengine.com/t/enterprise-account-unable-to-activate-payout-method-and-submit-our-product-for-reiview/2684491 "2026-03-20T07:23:15Z")
Hello, We are having issues submitting our product for review because our tax profile is not complete. To complete it, we are asked to join the Creator Program or Island Program, but we are not eligible for either. We a… --- ## [Upload build for Mac Os was failed with Error: Specified BuildRoot directory does not exist. ](https://forums.unrealengine.com/t/upload-build-for-mac-os-was-failed-with-error-specified-buildroot-directory-does-not-exist/2703238)
**Author:** [@ProPlayaDev69](https://forums.unrealengine.com/u/ProPlayaDev69)\ **Replies:** 0\ **Last updated:** [March 2, 2026, 5:57pm UTC](https://forums.unrealengine.com/t/upload-build-for-mac-os-was-failed-with-error-specified-buildroot-directory-does-not-exist/2703238 "2026-03-02T17:57:06Z")
Hi, I have problem with uploading build for Mac Os, For windows all was success, but not for mac os: BuildPatchTool Log: LogConfig: Applying CVar settings from Section \[ConsoleVariables\] File \[C:/Users/vanya/AppData… --- ## [Is my dev account configured](https://forums.unrealengine.com/t/is-my-dev-account-configured/2701989)
**Author:** [@sale121kim](https://forums.unrealengine.com/u/sale121kim)\ **Replies:** 2\ **Last updated:** [February 24, 2026, 4:45pm UTC](https://forums.unrealengine.com/t/is-my-dev-account-configured/2701989 "2026-02-24T16:45:51Z")
Hello, I’m an individual enterpreneur and create and publish games on various platforms and wanted to use the Epic Games Store as well. I used link to register on the Epic Games website in the developer section. Since t… --- ## [Can’t use EOSHelp Website](https://forums.unrealengine.com/t/can-t-use-eoshelp-website/2699221)
**Author:** [@GenericNickname7](https://forums.unrealengine.com/u/GenericNickname7)\ **Replies:** 0\ **Last updated:** [February 12, 2026, 7:57am UTC](https://forums.unrealengine.com/t/can-t-use-eoshelp-website/2699221 "2026-02-12T07:57:59Z")
Whenever I try to create a “private case” - I get a 404 page not found --- ## [Tax Identity solutions - Non-responsive, cannot complete onboarding](https://forums.unrealengine.com/t/tax-identity-solutions-non-responsive-cannot-complete-onboarding/1287031)
**Author:** [@SidSwan](https://forums.unrealengine.com/u/SidSwan)\ **Replies:** 7\ **Last updated:** [October 15, 2025, 8:48pm UTC](https://forums.unrealengine.com/t/tax-identity-solutions-non-responsive-cannot-complete-onboarding/1287031 "2025-10-15T20:48:50Z")
3rd party Company Tax Solutions are non-responsive and I cannot complete the onboarding process. The Epic team have been helpful and instructed me that I need to submit the outstanding documents to them, as they are una… --- ## [Botão de habilidades secundarias ](https://forums.unrealengine.com/t/botao-de-habilidades-secundarias/2665017)
**Author:** [@Jeffin\_777](https://forums.unrealengine.com/u/Jeffin_777)\ **Replies:** 0\ **Last updated:** [October 13, 2025, 10:59pm UTC](https://forums.unrealengine.com/t/botao-de-habilidades-secundarias/2665017 "2025-10-13T22:59:51Z")
Botão de habilidades secundarias sumiu dos diapositivos móveis --- ## [UPDATE GAME OR NEW BUILD "BUILD PATCH TOOL"](https://forums.unrealengine.com/t/update-game-or-new-build-build-patch-tool/2659483)
**Author:** [@Leedo](https://forums.unrealengine.com/u/Leedo)\ **Replies:** 3\ **Last updated:** [October 2, 2025, 3:53pm UTC](https://forums.unrealengine.com/t/update-game-or-new-build-build-patch-tool/2659483 "2025-10-02T15:53:26Z")
Hello, I have an issue since 6 months now, I just need to update the whole game again, but when I did that that patch created small size “Chunk” folder “500MB” and sometime less, but now 0 files. I know this creating f… --- ## [Considering EGS for private playtesting, not distribution. Will tax information be required? ](https://forums.unrealengine.com/t/considering-egs-for-private-playtesting-not-distribution-will-tax-information-be-required/2657015)
**Author:** [@Khalarag](https://forums.unrealengine.com/u/Khalarag)\ **Replies:** 1\ **Last updated:** [September 16, 2025, 2:57pm UTC](https://forums.unrealengine.com/t/considering-egs-for-private-playtesting-not-distribution-will-tax-information-be-required/2657015 "2025-09-16T14:57:35Z")
Hello, I am considering using EGS to distribute my build to private playtesters. I have reached the point where I need to submit the $100, which I am fine doing, but I have no intention on completing the tax information… --- ## [Hyperwallet fields do not make sense for a company ](https://forums.unrealengine.com/t/hyperwallet-fields-do-not-make-sense-for-a-company/2606014)
**Author:** [@smullay](https://forums.unrealengine.com/u/smullay)\ **Replies:** 3\ **Last updated:** [August 28, 2025, 2:37pm UTC](https://forums.unrealengine.com/t/hyperwallet-fields-do-not-make-sense-for-a-company/2606014 "2025-08-28T14:37:45Z")
Is there a way I can reach out to Hyperwallet support? It says on the Epic Games Hyperwallet page that I can click the support page, but going to it just redirects back to Epic since it is on a subdomain. I tried going t… --- ## [Cant log in](https://forums.unrealengine.com/t/cant-log-in/2590359)
**Author:** [@Deadlyo0](https://forums.unrealengine.com/u/Deadlyo0)\ **Replies:** 2\ **Last updated:** [July 15, 2025, 2:52pm UTC](https://forums.unrealengine.com/t/cant-log-in/2590359 "2025-07-15T14:52:17Z")
I have been unable to log in for a long time. After entering my email address and password, I have to log in again. Simply after clicking login, it does not log me in to the FAB site Windows 11 Browser: OperaGX --- ## [Need Basic Artifact Name](https://forums.unrealengine.com/t/need-basic-artifact-name/2570279)
**Author:** [@Pyroteddie](https://forums.unrealengine.com/u/Pyroteddie)\ **Replies:** 1\ **Last updated:** [June 23, 2025, 9:30pm UTC](https://forums.unrealengine.com/t/need-basic-artifact-name/2570279 "2025-06-23T21:30:17Z")
I need a basic Artifact name for the use in the SDK, I am developing a VR Multiplayer game for the Meta store. I am using the EOS for the Networking and P2P but everything else will be handled in the Meta SDK’s. How do i… --- ## [Web Media Infotech – How Do You Approach Modern Web Design?](https://forums.unrealengine.com/t/web-media-infotech-how-do-you-approach-modern-web-design/2570216)
**Author:** [@Rameshsharma1](https://forums.unrealengine.com/u/Rameshsharma1)\ **Replies:** 0\ **Last updated:** [June 22, 2025, 5:27am UTC](https://forums.unrealengine.com/t/web-media-infotech-how-do-you-approach-modern-web-design/2570216 "2025-06-22T05:27:17Z")
I’m Ramesh Sharma from Web Media Infotech Ltd., and I’ve been curious to hear how other designers are approaching web design today. With so many trends, tools, and design systems out there, it’s always interesting to see… --- ## [Access key not working for fellow organization member, testing purposes ](https://forums.unrealengine.com/t/access-key-not-working-for-fellow-organization-member-testing-purposes/2551814)
**Author:** [@GarouNvizzio](https://forums.unrealengine.com/u/GarouNvizzio)\ **Replies:** 1\ **Last updated:** [June 11, 2025, 10:31pm UTC](https://forums.unrealengine.com/t/access-key-not-working-for-fellow-organization-member-testing-purposes/2551814 "2025-06-11T22:31:16Z")
Hi, I have created a batch of access key for our upcoming game which we are still setting up on the developer dashboard. The keys are set to target our dev environment and are for internal testing purposes. I could acce… --- ## [Role required to create a product ](https://forums.unrealengine.com/t/role-required-to-create-a-product/2469743)
**Author:** [@Emma.P](https://forums.unrealengine.com/u/Emma.P)\ **Replies:** 1\ **Last updated:** [April 28, 2025, 3:01pm UTC](https://forums.unrealengine.com/t/role-required-to-create-a-product/2469743 "2025-04-28T15:01:11Z")
What kind of permissions / roles in an organization are required to create a new product? I can’t find any relevant documentation on permissions for creating products, only on managing them afterwards. Thank you! --- ## [An error concerning Trader verification in the EU](https://forums.unrealengine.com/t/an-error-concerning-trader-verification-in-the-eu/2381265)
**Author:** [@Tutorials4view](https://forums.unrealengine.com/u/Tutorials4view)\ **Replies:** 3\ **Last updated:** [March 21, 2025, 3:24pm UTC](https://forums.unrealengine.com/t/an-error-concerning-trader-verification-in-the-eu/2381265 "2025-03-21T15:24:16Z")
Hi, We’re get this error (We have a 3D model on sale on fab.com) - Declare your trader status. If you are a trader, complete trader verification to continue distributing products in the EU What can we do? --- ## [I can't create a private discussion ( 404 error )](https://forums.unrealengine.com/t/i-cant-create-a-private-discussion-404-error/2396851)
**Author:** [@master\_mind3](https://forums.unrealengine.com/u/master_mind3)\ **Replies:** 4\ **Last updated:** [March 20, 2025, 6:46pm UTC](https://forums.unrealengine.com/t/i-cant-create-a-private-discussion-404-error/2396851 "2025-03-20T18:46:39Z")
Hello, for the past few days, I’ve been trying to get help changing some settings in my dev portal. However, everyone is telling me to create a private discussion to do this, but it doesn’t work. I get a 404 error when I… --- ## [Do we need to submit tax interview and activate payout information before we can create a Coming Soon Store page? ](https://forums.unrealengine.com/t/do-we-need-to-submit-tax-interview-and-activate-payout-information-before-we-can-create-a-coming-soon-store-page/2355107)
**Author:** [@SarahWilson60](https://forums.unrealengine.com/u/SarahWilson60)\ **Replies:** 1\ **Last updated:** [February 24, 2025, 11:00pm UTC](https://forums.unrealengine.com/t/do-we-need-to-submit-tax-interview-and-activate-payout-information-before-we-can-create-a-coming-soon-store-page/2355107 "2025-02-24T23:00:06Z")
Hi there, Do we need to submit tax interview and activate payout information before we can create a Coming Soon Store page? We would like to create a Coming Soon Store page asap, will this prevent us or cause any delay?… --- ## [Save the world mode ](https://forums.unrealengine.com/t/save-the-world-mode/2324867)
**Author:** [@il\_pro\_di\_frot](https://forums.unrealengine.com/u/il_pro_di_frot)\ **Replies:** 0\ **Last updated:** [February 9, 2025, 10:24pm UTC](https://forums.unrealengine.com/t/save-the-world-mode/2324867 "2025-02-09T22:24:23Z")
Hi, i’m from Italy, i’m an old player who liked to play with friends especially in the save the world mode, years ago we had a lot of fun playing it, because among us who played there was something beautiful, we created … --- ## [404 Can’t send Private Message](https://forums.unrealengine.com/t/404-can-t-send-private-message/2269960)
**Author:** [@ZhangXiaoLun](https://forums.unrealengine.com/u/ZhangXiaoLun)\ **Replies:** 2\ **Last updated:** [January 13, 2025, 9:39pm UTC](https://forums.unrealengine.com/t/404-can-t-send-private-message/2269960 "2025-01-13T21:39:02Z")
Hello, I have been unable to access the EOS Development Portal using this link https://eoshelp.epicgames.com/s/?language=en\_US I get an 404 page not found error every time. I need to create a private case, but I am un… [Next page](https://forums.unrealengine.com/c/distribution/onboarding/184.md?page=1)